Den Crofty Privacy Policy

Privacy Policy
Knowledge


At Den Crofty, we take your privacy seriously and pledge to protect it like a dragon guards its treasure

1. What We Collect

When you engage with us in any capacity (website, Discord, or other platforms), we may request and use:
  1. Contact details such as name, physical addresses, email addresses, phone numbers, and Discord handles;
  2. Service-related information including project requirements and preferences;
  3. Usage data like site visits, interactions, and device info;
  4. Payment info that is processed through secure third-party providers. We do not have direct access to this information.
We do not collect sensitive personal data unless explicitly required to conduct business and solely with your consent.

2. How We Use Your Information

We use your details to perform the following essential business functions:
  1. Communicate and collaborate on projects; 
  2. Improve our services and user experience; 
  3. Send updates, invoices, and support messages; 
  4. Showcase completed work (with your explicit written permission).
We share your data with only authorized third parties, including payment processors and hosting providers, to the extent that it is required to effectively deliver on our products and services and within the statute of local and federal regulations. We will never sell your data to any individual or entity.

3. Third Party URLs

Our sites and services may contain links to other realms (websites). We are not responsible for their use of your data or their privacy practices.  For this reason, you may wish to review the guidelines and rules relating to how your information is used with these third parties. You may contact us at any time to find out which external organizations may have access to your data.

4. Data Security

We use encryption, secure servers, and access controls to protect your data. While no system is impenetrable, we treat your information like a sacred relic, that is with the utmost care and vigilance.

5. Information Retention

We keep your data only as long as needed to fulfill our services or comply with legal obligations. Once your quest is complete, we archive or delete your information responsibly.

6. Your Rights

You have the right to:
  1. Request a copy of the data we hold about you;
  2. Request corrections or deletions;
  3. Withdraw consent at any time;
  4. Opt-out of promotional and marketing messages.

7. Cookies and Pixel Data

To better understand our audience and deliver relevant missives, our website and marketing campaigns utilize cookies and pixel tracking (including those used for social media retargeting and analytics). These digital runes help us measure the effectiveness of our promotions and improve your digital experience. You can adjust your browser settings to decline cookies or use ad-blocking wards if you prefer to travel unseen.

8. Children's Privacy

To better understand our audience and deliver relevant missives, our website and marketing campaigns utilize cookies and pixel tracking (including those used for social media retargeting and analytics). These digital runes help us measure the effectiveness of our promotions and improve your digital experience. You can adjust your browser settings to decline cookies or use ad-blocking wards if you prefer to travel unseen.

9. Data Breaches

While we guard your data fiercely, no digital fortress is entirely impenetrable. In the unlikely event of a security breach that compromises your sensitive personal information, we will notify you via email within 72 hours of discovering the breach. This notification will outline the nature of the intrusion and the immediate steps we are taking to secure the vault.

10. Updates To This Policy

We may update this policy occasionally to reflect changes in law or our services. Major changes will be appended to this document, sent via email, and announced in the Den Crofty Service Den Discord server.

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