Den Crofty Terms of Service

Terms of Service
Knowledge


Welcome, traveler! By entering the realm of Den Crofty, you agree to abide by the rules of our creative kingdom. These Terms of Use govern your access to our services, platforms, and enchanted tools. Please read them carefully before embarking on your journey.

1. Acceptance of Terms

By purchasing and using our services, you agree to these Terms. If you do not agree or at any point you withdraw your consent, you may no longer use our services and platforms.

2. Services Offered

We provide digital services tailored to creators, communities, and brands. Each project is a unique quest, and the scope, timelines, and deliverables will be agreed upon before the journey begins. We reserve the right to modify, suspend, or discontinue any service at any time, with or without notice (though we will always make an attempt to provide fair notice).

3. Project Scope & Revisions

Scope of the Quest (Project Scope)

Your selected package covers the specific deliverables outlined in your Service Agreement or Statement of Work (SOW) before the journey begins. Any requests for additional features, server channels, bot configurations, or multimedia assets not originally agreed upon will be considered out-of-scope. These additions are always welcome, but will be treated as a new side-quest and billed separately either as a flat add-on or at our standard hourly rate.

Forging and Refining (Revisions)

We want your digital assets to be legendary. To ensure we deliver high-quality results efficiently, flat-fee multimedia and design packages include two (2) consolidated rounds of client revisions, unless otherwise specified in your SOW.

What Constitutes a Revision

A revision is defined as a minor adjustment to the presented draft (e.g., color tweaks, font changes, minor audio leveling, or layout adjustments). A request to completely change the initial concept, artistic direction, or foundational structure after work has commenced is not considered a revision and will require a new scope and quote.

Beyond the Scope (Hourly Billing)

Should your vision expand or require revisions beyond the included rounds, additional work will be billed at our standard hourly rate. We will always notify you and require your written approval before any hourly billing begins, ensuring there are no surprise tolls on your journey.

4. Your Responsibilities

You agree to:
  1. Provide accurate information;
  2. Communicate respectfully and clearly;
  3. Not use our services for unlawful or harmful purposes;
  4. Respect intellectual property rights (ours and others).
  5. Not summon malware, spam, or disruptive magic into our systems.

5. Intellectual Property

All content created by us (unless otherwise agreed) remains the intellectual property of Den Crofty. Upon completion and payment, you will receive a license to use the content for your intended purpose. You may not resell, redistribute, or claim the property as your own outside the scope of this license, unless explicitly granted permission in writing.

6. Payments & Refunds

Billing terms will be outlined in your agreement; we accept payment through secure third-party portals. Refunds are considered on a case-by-case basis. If you are unhappy with a delivery, we will do our best to resolve any issue. However, refunds are not guaranteed unless we fail to deliver upon services promised to you in the signed contract.

7. Privacy

Your data is protected under our Privacy Policy. We do not sell your information, and we only collect what is necessary to provide our products and services.

8. Limitation of Liability

We will not be held responsible for:
  1. Any indirect, incidental, or consequential damages;
  2. Loss of data, revenue, or reputation;
  3. Issues arising from third-party platforms (e.g., Discord outages).

9. Third Party Links & Tools

We may use or link to third party tools and platforms that have usage and privacy procedures independent of ours. By requesting and using our services, you agree to use those platforms at your own risk.

10. Disclaimer of Warranties

While our digital smiths forge the finest technical tools and strategies for your brand, the unpredictable nature of the digital realm means we cannot guarantee specific viewership numbers, follower growth, algorithmic success, or financial returns. We provide the map and the gear, but the outcomes of your quest depend on the audience and your ongoing execution.

11. Indemnification

If you bring materials to the forge (i.e. logos, music, video clips, or artwork) for us to include in your project, you guarantee that you hold the rightful ownership, licenses, or permissions to use them. You agree to indemnify, defend, and hold Den Crofty LLC harmless against any claims, damages, or legal fees that arise from copyright or trademark disputes regarding materials you supply.

12. Termination

Sometimes paths diverge. Either party may terminate an ongoing project or monthly retainer by providing written notice. In such an event, Den Crofty retains all deposits and compensation for work completed up to the date of termination. Any uncompleted drafts, raw files, or assets remain the exclusive property of Den Crofty and will not be delivered to the client unless a separate buyout agreement is negotiated.

13. Governing Law & Jurisdiction

These Terms, and any disputes arising from our digital pact, shall be governed by and construed in accordance with the laws of the State of New Mexico. Any legal action or proceeding shall be brought exclusively in the appropriate courts within this jurisdiction.

14. Changes to Terms

We may update these Terms on occasion, and any major alterations will be announced via email or posted in the Den Crofty Service Den. Continued use of our services means you accept the updated Terms.

15. Contact

Reach out to gensupport@dencrofty.com or hit us up in the Den Crofty Service Den Discord to ask any questions you may have about this policy.

Thank you for choosing us for all your digital service needs!

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